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Work at Home Customer Service Representative - Assist with orders 247 available - Wichita Falls

Work at Home Customer Service Representative - Assist with orders 247 available - Wichita Falls

Ad id: 807172537219682
Views: 6

DescriptionWe are currently seeking individuals that are sales minded and possess exceptional customer service skills as well as patience and empathy. Agents will assist customers with ordering items. On every call agents are required to present additional items or ?upsells', so ability to understand products and services is essential. These calls consist of taking product orders and providing customer service, all while providing the best customer service experience possible! Hours of operations are 24/7, if you are looking for evening, late night and weekend hours, this is a tremendous opportunity. Training will be paid at minimum wage per your state or local area, upon the completion of training the pay for these positions average between minimum wage per your state or local area and $ Work At Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to): ?Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (eg names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells. ?Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations. ?Successfully complete initial on-the-job training, as well as any new product or on-going training.Qualifications Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 10 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects. The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, Alorica At Home Agents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above. EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans


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Last Updated on: February 20, 2018
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