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System Administrator Field Services Technician - St. Augustine

System Administrator Field Services Technician - St. Augustine


Ad id: 2011178319412574
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Date listed 3 weeks ago
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JOB ANNOUNCEMENT/DESCRIPTION JOB TITLE: System Admin/Field Services Technician # OF POSITIONS: 1 LOCATION: Saint Augustine, FL IMMEDIATE SUPVR: Field Services Manager Responsibilities will include, but are not limited to: Maintain computer desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions. Regular computer re-imaging Support offices, conference rooms, and other customer facilities Support smart phones Ship and receive IT equipment Setup and meet warranty repair technicians Support MS Office and email issues Audio/Video Maintenance Printer Support Provide issue resolution support and ensure the stability, integrity, and efficient operation of client networks. Perform analysis, diagnosis, and resolution of complex PC problems for a variety of end users, implementing on site and remote corrective solutions. Communicate accurate and timely status of incidents internally and externally. Work with end users to deliver support defined by contracted Service Level Agreements. Configure, test, maintain, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products. Report personal time and attendance as well as personal utilization statistics. Meet metrics including Service Level Agreements, utilization statistics, customer service statistics, ticket quality, billable hours, and quality of project documentation. Through the use of the EI service delivery platform, managing the daily intake and processing of incidents and requests to maintain the computer desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions based on SLAs. On-Site personal and A cents € oePlus One\" interactions whenever and wherever possible and recorded within the incident management system. Communicate and document accurate and timely status of incidents internally and externally within the defined SLA timelines. Configure, test, maintain and troubleshoot end user workstation hardware, software, printer, handheld and networked peripheral devices, based on the timelines set within the contractual SLAs. Management of the desktop and laptop inventory per the process ITAM processes. Support of small interoffice moves ensuring equipment is working in new location including re-configuration of end user equipment, on time with within scope. Hands on support assistance provided to network and security resources or the physical installation or technically guided support of network and security hardware or software. Provide \"White Glove\" Services Provide physical on-site support Identify and create SOPs based on SDI top problem tickets, EP experience findings, requests from Service Desk and request from business partners. Imaging, configuration and troubleshooting of existing company provided laptop, desktop, tablet, handheld and mobile phone equipment for troubleshooting purposes Setup and meet warranty repair technicians Support of commercially available off the shelf software, including such items as Microsoft Office Provide issue resolution support for company provided end user computing devices, including laptops, desktops, tablet, handheld, desk phone, desktop printer and mobile phone hardware. Provide issue resolution support for company provided printing solutions by providing vendor support for issue resolution related to company provided printing solutions If necessary, liaise with third-party support and IT equipment vendors. Configuration of company email for agreed upon supported smart phone devices through the use of company provided mobile device management solutions Follow and enforce the guidelines of mobile device support based on the supported companyA cents € (TM) s IT & HR policies REQUIREMENTS OF THE JOB: Software: Microsoft Office suite (all versions) Peoplesoft Support Operating Systems: All Microsoft Desktop Operating Systems and Microsoft Server Operating Systems as well as Apple OS X and Apple Server technologies Hardware: Desktops, laptops, wireless devices, A/V, network printers, servers, routers, switches, and firewalls Education: High school degree or equivalent required AssociateA cents € (TM) s degree in IT or related field preferred Experience: 1-3 Years desktop support role Enterprise Software Application support Certifications: A+, Net +, MCP, ITIL v.3 Other: Candidate must be a good A cents € oeorganizational fit\" with the rest of the EI team. Strong understanding of Windows Active Directory users and computers. Strong understanding of Windows Active Directory permissions. Excellent communication skills. Ability to multitask in a fast paced environment. Must be creative and flexible. Strong interpersonal skills essential. Good attendance required. Ability to effectively build relationships with customers. Ability to quickly learn to support proprietary client applications Able to sit for long periods of time Comfortable performing remote support Must be aggressive and highly motivated individual who can take initiative and work independently Excellent written and verbal communication skills Strong organizational and project management skills and the ability to multi-task Strong creative and analytical skills Internet savvy and computer skills Must know how to manage multiple deadline schedules Strong attention to details and deadlines. Ability to multitask in a fast paced environment. Strong interpersonal skills essential. Travel: YES If yes, how often: Less the 10% On-Call Duty: YES If yes, how often: Weekly rotation amongst team members (On-call duty requirements are subject to change.) Physical Requirements: YES If yes, describe: 30 - 100 lbs. (Computer equipment) How often? Frequently Shift Work: NO (All shift work days/hours and rest days are subject to change.) Job Status: Full-time/salaried (40 hrs); Core work hours/days: 8am-5pm M-F (Required work hours per week.) ENTERPRISE INTEGRATION IS AN EQUAL OPPORTUNITY EMPLOYER--WE DO NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE OR DISABILITY.Source: http://www.juju.com/jad/00000000ewgrzd?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc4ec1395202e206e8f0d33a4368938f575ec2796e93dfcfea

 
 
 
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Last Updated on: December 16, 2017
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