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Tier 1 Help Desk - IT Support - Muscle Shoals

Tier 1 Help Desk - IT Support - Muscle Shoals

Ad id: 2111174892455787
Views: 1
Date listed 3 weeks ago
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Job Description Location: Muscle Shoals, AL Job Description: The position will be responsible for delivering support to the users in our stores and administrative offices across the country through phone and email, creating and managing inbound user support requests, and escalating support issues as needed within the IT Support Team. Serves as a frontline support for the Tier 2 Desktop Support Specialists and will participate in an afterhours / on-call support rotation schedule. Functions as a system administrator for several network services and applications. Responsible for creating and updating documentation that provides critical information about enterprise and infrastructure practices. Will participate in various technology projects which support business operations or infrastructure enhancements. Required Skills: Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication Positive attitude with our team, our customers, and our business Exceptional customer support and communication skills verbal and written Excellent attention to detail and committed to following tasks through to completion Ability to multitask in a fast-paced environment with competing priorities Two years’ minimum employment experience in a Windows Support Position focused on supporting Windows Server, Windows Domain, and Windows OS 7/10 Desktops, and MS Office Suite of products Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests Working knowledge of PC hardware, network printing, VoIP phone systems, and troubleshooting Working knowledge and experience supporting Active Directory, DNS, DHCP Working knowledge and experience supporting Exchange Cloud and O365 technologies Working knowledge and experience supporting WAN/LAN/Cloud network technologies and infrastructure devices (ie Routers, Switches, Firewalls, VoIP – Cisco, WatchGuard, etc.) Associate or Bachelor’s degree in Information Systems, Computer Science, or technically related field is preferred but commensurate experience will be considered. Desired Skills: Experience supporting IT for retail and/or multi-site locations Experience supporting Apple device and laptop/desktop computers Presentation and written skills Project management team member experience A+ CompTIA and/or N+ CompTIA Technical Certifications are a plus Company Description SouthernCarlson - a leading distributor of the most recognized brands of construction and packaging machines, tools and supplies in the industry. Supported by our network of service and repair technicians, the company has evolved to encompass over 130 locations in 34 States and Mexico. A group of problem solvers, we provide ideas and solutions in both the products we offer and the methods we propose. We offer the highest quality products along with outstanding service and support to our customers.Source:

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Last Updated on: December 18, 2017
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