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Executive Helpdesk - Venice

Executive Helpdesk - Venice


Ad id: 1201177196589678
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Work with end users to provide instruction, technical advice, and general computer support. * Log all work orders, progress and resolutions in the IT Helpdesk solution. * Analyze, troubleshoot and resolve common software and hardware issues in a quick and efficient manner. * Actively coordinates with team members and other service support groups to effectively resolve incidents and requests. * Update procedural documentation and end user training material. * Install and terminate network cabling for moves, adds and changes. * Responsible for maintaining reasonable and acceptable attendance. * Responsible for performing job duties in a manner consistent with L-3 Code of Ethics and Business Conduct. * Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment. * Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations. Technical/Functional skills: * Knowledge of Windows 7 and Windows 10 including installation, imaging and troubleshooting (required) * Knowledge of Microsoft Office 2013, Office 365, Outlook (required) * Knowledge of computer, laptop and printer hardware repair/parts replacement * Knowledge of Iphones and Androids * Knowledge of network cabling installation and termination. * Knowledge of audio visual and web conferencing equipment, Lifesize experience a plus * Knowledge of VOIP phone system, Shoretel experience a plus. * Knowledge of basic networking concepts and technologies (eg DHCP, DNS, TCP/IP, Microsoft networking concepts, etc.) is desired. CB1 Work with end users to provide instruction, technical advice, and general computer support. * Log all work orders, progress and resolutions in the IT Helpdesk solution. * Analyze, troubleshoot and resolve common software and hardware issues in a quick and efficient manner. * Actively coordinates with team members and other service support groups to effectively resolve incidents and requests. * Update procedural documentation and end user training material. * Install and terminate network cabling for moves, adds and changes. * Responsible for maintaining reasonable and acceptable attendance. * Responsible for performing job duties in a manner consistent with L-3 Code of Ethics and Business Conduct. * Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment. * Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations. Technical/Functional skills: * Knowledge of Windows 7 and Windows 10 including installation, imaging and troubleshooting (required) * Knowledge of Microsoft Office 2013, Office 365, Outlook (required) * Knowledge of computer, laptop and printer hardware repair/parts replacement * Knowledge of Iphones and Androids * Knowledge of network cabling installation and termination. * Knowledge of audio visual and web conferencing equipment, Lifesize experience a plus * Knowledge of VOIP phone system, Shoretel experience a plus. * Knowledge of basic networking concepts and technologies (eg DHCP, DNS, TCP/IP, Microsoft networking concepts, etc.) is desired.

Source: http://www.juju.com/jad/000000003xmlt4?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc8b71de8e9c59cb52bb383719b662bc3817523dfd873911a9


 
 
 
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Last Updated on: April 23, 2017
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