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Customer Service Representative - Sarasota

Customer Service Representative - Sarasota

Ad id: 1201171111518295
Views: 9
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General Description:Provide overall phone customer service for insureds, agents and internal company personnel. Responsible for performing different policy level transactions (example: cancellations, policy changes) as instructed and within level of authority. Participate in team projects as instructed and necessary to maintain First Class customer service. Essential Duties and Responsibilities:Complete customers transactional requests within applicable policies and identify opportunities requiring a transfer to another area.Respond to customer questions accurately demonstrating expertise and knowledge of products and processes.Actively listen to customer issues or questions showing interest and displaying empathy for the callers situation.Read, analyze and interpret procedures and documents.Remain current on new marketing campaigns in order to respond appropriately to marketing related inquires using all available resources/tools.Solve practical problems and deal with a variety of concrete variablesReport discrepancies in procedures and policy details to management, as necessaryInterpret a variety of instructions furnished in written, oral, or diagram form Education/Skills /Experience:High school diploma or equivalent1-3 years of related experience and/or training, agency experience preferredSome college or post-secondary training in business operations or insurance is strongly preferredExperience using Microsoft office productsMust be detail-oriented and possess good interpersonal and problem-solving skillsMust be flexible and able to adapt in a changing business environment with minimum supervisionMust be willing to work flexible schedules to support multiple time zonesMust possess strong communication, organizational and teamwork skillsLicenses and / or Certifications:CSR/Agent License preferred, but not requiredInsurance classes through AICPCU are preferred


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Last Updated on: December 16, 2017
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