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Oracle R12, P2P O2C Expert - San Diego

Oracle R12, P2P O2C Expert - San Diego

Ad id: 703175459621433
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Job Title: Oracle P2P Location:San jose,CA Client:Google Through HCL Skills: 10+ years of Oracle E business suite experience in supporting Finance modules ( AP, PO, iSupplier, iProcurement, GL, CM, EBTax) and integrated boundary application in 24/7 (onsite-offshore model) 2. Experience working with customers / business users, cross functional teams and other support functions for timely resolution of critical and high priority customer issues. 3. Experience in managing large teams (15+) on an onsite-offshore model 4. Experience in supporting production queue and ensuring customer Service Level Agreements (SLAs) are adhered at all times. Maintain responsibility for completion and accuracy of solving production tickets. 5. Proactively identifying problems and drive continuous improvement and innovative approaches in business processes. 6. Must have excellent written, verbal communication and interpersonal skills, along with very good customer focus and relationship management skills. Have very good understanding of business processes and articulating the impact of a change on business processes to wider global users. 7. Understands key metrics for production support, monitor current levels and trends over time, and uses this content to drive continuous improvement in processes to better metrics and customer satisfaction scores. Participates in weekly, monthly and Qtrly reviews. 8. Appropriately document cause and solution to build knowledge repository that will help in faster resolution of tickets. Oracle P2P and O2C


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Last Updated on: February 23, 2018
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