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Healthcare Call Center AgentTelephone Appointment Clerk - The Arora Group san antonio, texas

Healthcare Call Center AgentTelephone Appointment Clerk - The Arora Group san antonio, texas

Ad id: 1711170759589877
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Healthcare Call Center Agent/Telephone Appointment Clerk Admin Currently recruiting a Healthcare Call Center Agent (Telephone Appointment Clerk) in San Antonio, Texas, to support the care for active duty American heroes, military retirees, and their families, in the San Antonio Military Health System. The successful Healthcare Call Center Agent will have at least 6 months of medical scheduling or call center experience and with broad knowledge of medical terminology. DUTIES OF THE HEALTHCARE CALL CENTER AGENT INCLUDE: + Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. + Perform within one or more of the following business lanes: Appointing Management or Consult Management with regard to primary and specialty care appointing and specialty care consults. + Schedules appointments using electronic medical record system. + Validates beneficiary eligibility for appropriate booking and may be required to register patients not already in computer system, such as newborns and updates to existing patient demographics. + Validates basic patient demographic information prior to booking appointment for patients and makes required updates. + Call patients, send mailers (appointments by mail) or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Provides patient with specific visit instruction. + Route initial specialty referral consults for clinical review to specialty care clinics in accordance to the specialty clinic capability report and clinic Standard Operating Procedure. QUALIFICATIONS OF THE HEALTHCARE CALL CENTER AGENT: + 6 months of experience in medical office scheduling OR fast:paced call center environments + Mandatory knowledge of medical terminology. Certificate of 40:hour educational training in medical terminology or equivalent is preferred. + Typing at least 35 WPM + Excellent telephone communications skills and etiquette as well as an understanding of general medical ethics COMPENSATION AND BENEFITS OF THE HEALTHCARE CALL CENTER AGENT: + Competitive pay + 10 days of vacation and 10 federal holidays + 4.27/hour toward benefits (health, life, disability, AD and D) + Health, dental, vision, 401(k) etc. ABOUT THE ARORA GROUP: The Arora Group is an award:winning, Joint Commission:certified nationwide healthcare services company that, for over 25 years, has provided medical care for the men and women who serve our country in the U.S. Armed Forces. Our mission is to provide world:class care and give our healthcare professionals opportunities to improve their skills, learn from the best, and serve the needs of active duty service members, their families, and veterans. EOE AA M/F/Vet/Disability Job Details City San Antonio State TXSource:

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Last Updated on: February 21, 2018
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