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Support Technician Level 1 - CantonPotsdam Hospital potsdam, new york

Support Technician Level 1 - CantonPotsdam Hospital potsdam, new york

Ad id: 1406179005329709
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Provides technical assistance and training to customers by performing the following duties.1) Functions under guidance of senior or management staff in a professional customer oriented manner. 2) Communicates with customer on phone or in person in a professional, curious, customer focused manner. 3) Monitor help desk and assist end user. Installation of PCA?s and other devices with minimal to no assistance from senior staff. 4) Provides User A?helpA? for established computer software, password, printing, and other issues. 5) Serves as a service contact for outside repair services. 6) Process Cabling requests. Ensure cabling connectivity is properly labeled and cabling documentation is updated. 7) Receive and label computers, printers and any other devices. 8) Monitor and highlight any irregularities on Servers, Interfaces or any other system assigned. 9) Assists in investigating computer hardware problems and provides needed repair or referral. 10) Performs computer hardware cleaning and maintenance on a routine scheduled basis. 11) Ability to educate and train customers in use of hardware or applications. 12) Support CPHA?s users off hours on rotation or any other time assigned. 13) Provides A?On:CallA? coverage on a rotating basis with other members of the Information Systems staff. EOE


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Last Updated on: February 22, 2018
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