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REV CUSTOMER SERVICE REPRESENTATIVE REVENUE SPECIALIST III 73004192 - panama city, florida

REV CUSTOMER SERVICE REPRESENTATIVE REVENUE SPECIALIST III 73004192 - panama city, florida


Ad id: 1909176879622712
Views: 2
Date listed 4 weeks ago
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Requisition No:20031
Agency: Department of Revenue
Working Title: REV : CUSTOMER SERVICE REPRESENTATIVE : REVENUE SPECIALIST III :
Position Number:
Salary: 2,327.17 : 2,938.33 / month
Posting Closing Date: 09/20/2017
This is an Internal Agency Advertisement
JOB SUMMARY: This is a Revenue Specialist III position in the Department of Revenues Child Support Customer Service Delivery process. This role requires knowledge of multiple child support processes to complete activities associated with serving Child Support customers. The incumbent will respond to multiple lobby queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collect and review documents pertaining to child support cases or activities to ensure they are accurate and log customers into the Child Support system and update the system while conducting face:to:face interviews. They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and make decisions. Contact business partners to confirm and gather information and review and update critical data fields.
The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
MINIMUM JOB REQUIREMENTS:
EDUCATION AND EXPERIENCE:
:
Currently employed with the Florida Department of Revenue.
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High School Diploma or equivalent.
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One year of experience in a Child Support Program.
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Experience processing information using a computer system.
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Two years of experience conducting research and analyzing information to make decisions. *
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Two years of experience communicating with customers for the purpose of resolving inquiries. *
SUBSTITUTIONS:
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*College may substitute at the rate of 30 semester hours or 45 quarter hours for each year of the required experience.
SCREENING DISCLAIMER: Responses to qualifying questions should be verifiable by skills and/or experiences stated on the candidate profile and/or resume.
NOTES:
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Must be able to work at the Panama City CSP office.
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Standard workday of 8am : 5pm, Monday through Friday
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This position may require you to work outside your regular work schedule, should there be a business need to do so.
SKILLS VERIFICATION TEST: All applicants who meet the screening criteria/minimum job requirements will be required to take a Skills Verification Test. Applicants must receive a score of at least 70 to be considered further.
APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
WHERE : All applicants must apply online at: jobs.MyFlorida. If you experience problems applying online, please call the People First Service Center at for assistance.
CONTACT INFORMATION: Kevin Williams, , :
:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, the SSS website at: sss.gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug:Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug:Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes,

Source: https://www.tiptopjob.com/jobs/72008077_job.asp?source=backpage


 
 
 
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Last Updated on: October 18, 2017
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