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Customer Care Agent with Surpass

Customer Care Agent with Surpass


Ad id: 1312170107447188
Views: 2
Date listed 1 month ago
Price
$9.00

Apply to this position directly by visiting the link below/ if you are already on our website then just click the button \"Apply To Job\" on the right side Apply To Job Directly On Rapidrecruitments.comThe position listed below is not with Rapid Recruitments but with SurpassRapid Recruitment\'s is a private organization that works in collaboration with government agencies to promote emerging careers. Our goal is to connect you with supportive resources to supplement your skills in order to attain your dream career.Job DescriptionCustomer Acquisition Representative:Responsible for making outbound calls to prospective clients, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to answer inquiries of program Typically would not have quotas. Compensation will be hourly at rates from $9.00/hr to $11.00/hr.RESPONSIBILITIES:-Apply basic working knowledge of systems, procedures, customers, programs and processes to perform assigned functions with moderate reliance on others for direction.-Work requires some judgment but is performed primarily according to standard procedures with close supervision-Provide responsive and competent customer support within a call center environment. Ensure that all customer inquiries are answered at the first instance.-May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff..-Handles situations which may require adaptation of responses or extensive research according to customer response.-Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.-Deliver and exceed customer-specified service levels for handle time.-Learn, understand, retain and regularly update and demonstrate program/process knowledge.-Track, document and retrieve information in call tracking database. -Must meet metrics as established by the company/program.QUALIFICATIONS:-High School Diploma or GED.-1 year recent, relevant, retail or business to business customer care and/or sales or the equivalent is required.-Must possess strong interpersonal, and communications skills, and be sales oriented.-Must be objective, assertive and comfortable with a highly competitive environment.-Must be PC and Windows literate; have the ability to multi-task efficiently and effectively, and possess effective keyboarding ability.-Actively listens, communicates clearly, concisely and assures customer understanding.-Has the ability to retain detailed, or important, information and/or instruction.-Effectively manages personal and work related stress; exhibits patience.-Must enjoy creative problem solving.-Possess the ability to identify and overcome objections.-Must possess good organizing & prioritizing skills.-Must have good command of the English language, including excellent enunciation, grammar, clear, confident speech patterns and lack of slang.-Must have basic mathematics skills.-Must be familiar with a environment.-Must possess high energy and be motivated by goals.-Enjoys competing in a TEAM environment, while helping the customer at the same time.-Must possess the ability to continuously speak and hear detailed or important information and/or instruction.-Must have the ability to frequently use repetitive motions of the wrist, hands and/or fingers.

 
 
 
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Last Updated on: January 18, 2018
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