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FOH - Customer ServiceBaristaCashier - Sugarbird Sweets, LLC Los Angeles, CA

FOH - Customer ServiceBaristaCashier - Sugarbird Sweets, LLC Los Angeles, CA

Ad id: 2009175129396706
Views: 5
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Hourly Pay BOE +Tips

The ideal candidates should have specialty coffee/tea experience, great customer service skills, and the ability to execute latte art is a must!

This is a part-time position. The hours are 7am-330p, Mondays - Fridays. If you are planning to apply, you must be available for one or two shifts of 5-8 hours, 2-3 days during the week.

A friendly and thoughtful attitude with attention to detail is key as we greatly value our customers and the relationships we have established with our regular clientele.
Duties Include:

Opening and closing duties Ensure you are well versed on current products, menu and services for the day and be able to offer catering services we offer Provide excellent communication skills with grace, leading by example and with mindful leadership skills Prepare and serve hot or cold beverages, such as coffee, espresso drinks, teas Educate customers on the quality of products and catering services, such as coffee /tea origins of teas and how the tea blends were Demonstrate the use of retail equipment, such as espresso machines, POS systems Taste drinks and food products on a per shift basis for quality Receive and process customer orders and convey to other employees for preparation and oversea until completion Handle discrepancies if any with grace and a smile Prepare or serve menu items, such as sandwiches, salads, pastries Set up or restock food and drink product displays daily Follow all drink recipes and procedures Clean and sanitize work areas, utensils, and equipment, including espresso machines Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Maintenance of our storage room and delivery of supplies Order, receive, and stock products and supplies. Wrap, label, and date food items for sale Take out trash and make sure closing cleaning procedures are met. Communicate catering inquiries with the head Sugarbird to coordinate menus and excute events in a timely manner

Character influence expectations:

Reliability, champion graceful delegator, team player, mindful, rewards successes, diligent on being punctual and excellent working sensibilites + ethos

Training and Development Responsibilities:

Consistently report to Manager with feedback on products, sales, team performance, and customer experience Help conduct regular performance reviews with Managers support and guidance Assist in the training of new Baristas and other team members Develop culture and atmosphere as a positive workplace

Physical Requirements:

Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Requires manual ability to use, carry, and operate all necessary equipment Arriving to work in clean attire and sober, we have no tolerance for irresponsible time management or tardiness.

Required experience:

Develop culture and atmosphere as a positive workplace Minimum high school diploma or equivalent Minimum 2-3 years barista experience, preferably with specialty coffee or tea Supervisor/Key holder experience preferred Must be able to work overtime (if needed), including weekends, evenings and special events Developed techniques in customer service Must have excellent verbal and written English communication skills. Register and cash handling experience Food Handlers License Clean record as we are in a high security building, we will be running a background check.
Associated topics: bar, bartender, beer, beverage service, brewtender, cocktail, license, martini, mixologist, pool


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Last Updated on: January 19, 2018
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