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Assistant Director of Cocktails - FB Admin MGM Grand - MGM Resorts Las Vegas, NV

Assistant Director of Cocktails - FB Admin MGM Grand - MGM Resorts Las Vegas, NV

Ad id: 1312175830922246
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As part of the application process, you are required to create a candidate account to log back in and view your application(s). Check your email regularly for information regarding our employment process. text The primary purpose of the Assistant Director of Cocktails is to assist in providing strategic direction, creating a culture of excellence, and assist in overseeing all operations and staffing in a fiscally responsible manner while ensuring superior quality and presentation consistent with departmental standards. * Support the Director of Beverage in the development and implementation of the strategic plan and vision for the beverage department operations, fiscal budgets, and marketing strategies to produce both short and long term profitability. * Maintains proper beverage service procedures in accordance with Beverage departmental standards. * Provide leadership and direction in the execution and measurement of guest service standards within beverage operations to ensure continued growth and profitability. * Reviews/analyzes beverage costs, maintains cost control through efficient management of products, inventory and warehouse ordering, and identifies and implements cost cutting measures and initiatives. * Develop new techniques of service towards maximum guest satisfaction at minimum operating costs. * Utilize Spotfire to maximize sales, drive profits, manage labor and control costs. * Maintain complete knowledge of: all liquor brands, beers and non-alcoholic selections available in outlets, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list, designated glassware and garnishes for drinks, all bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. * Take an active role with Corporate beverage program and vendors. * Work closely with Employee Relations and Human Resources to resolve employee conflicts, issue progressive discipline, mediate due process meetings and administer all aspects of the collective bargaining agreement. * Establish and maintain communication with the Culinary and Bartender\'s Union and work together to resolve employee disputes. * Ensure all policies, procedures and practices are consistent with the company\'s core service standards and brand attributes. * Work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness with in all areas of Food and Beverage. * Approve the employment and separation of beverage employees and is responsible for coordination of on-the-job training programs through department managers on a regular basis. * Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff and personnel. * Develop and maintain effective communications between all operating departments. * Review POS pricing / maintenance issues to ensure proper check handling procedures followed. * Create and manage proper policies and procedures for Manager comps and voids. * Maintain complete knowledge of and comply with all departmental policies, procedures and standards. * Anticipate guests\' needs, respond promptly and acknowledge all guests, however busy and maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. * Establish par levels for supplies, liquor, beer, wine and equipment, completing requisitions to replenish shortages or additional items needed for the anticipated business. * Review sales and beverage costs for previous day. * Review weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands. * Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards. * Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization. * Monitor and handle problems with intoxicated guests and/or altercations. * Performs all other job related duties as requested. Required: * At least 5 years of service experience in a high volume environment. * At least 3 years of experience in the direction and supervision of employees. * At least 3 years of wine and beverage service experience. * Previous experience managing employees using a Collective Bargaining Agreement. * Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs. * Ability to work in a fast-paced, busy environment while meeting deadlines. * Working knowledge of health and safety regulations. * Working knowledge of all beverage products, menu items and equipment used to perform these duties. * Working knowledge of Point of Sale (POS) systems and operations. * Working knowledge of beverage preparation and presentation. * Strong written and verbal communication skills. * Effective listening abilities and be able to make strong judgment calls. * Excellent customer service skills. * Able to lead and mentor a team. * Have interpersonal skills to deal effectively with all business contacts. * Professional appearance and demeanor. * Work varied shifts, including weekends and holidays. * High school diploma or equivalent. * Working knowledge of Microsoft Word and Excel. * Able to effectively communicate in English, in both written and oral forms. Preferred: * Bachelor\'s degree in a related field. * Previous experience working in a similar resort setting.SDL2017Source:

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Last Updated on: March 17, 2018
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