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Computer Operator 2 - Camp Hill

Computer Operator 2 - Camp Hill

Ad id: 1908173894409079
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SUMMARY The primary purpose of this position is to monitor mission critical systems in the Information Technology Center (ITC) to ensure maximum availability of corporate and store systems. Perform 2-level problem analysis and make necessary corrections as appropriate. The incumbent is also required to perform all tasks in observance of Rite Aid's brand and strategy and adhere to our core values and service attributes ESSENTIAL DUTIES AND RESPONSIBILITIES The associate is responsible for the functions below, in addition to other duties as assigned Responsible for system monitoring, adhoc support and documentation/escalation of exceptions in accordance with defined procedures Analyze business and technical issues and take action to correct and/or minimize outages and/or performance issues by monitoring the events and alerts Coordinate with mission critical vendors for financial transactions, order processing and 3rd party billing to ensure Rite Aid can process transactions and meet all legal and regulatory requirements Build and maintain knowledge system of mainframe, open systems, web, mid-range and application systems Review and track issues to ensure root cause analysis is performed and documented. Coordinate these activities with other departments in Information Systems and business partners Lead, resolve and escalate issues to 3rd level application and infrastructure team. Communicate issues to business partners as necessary Schedule and coordinate daily computer operations using scheduling systems, productivity tools, and associated commands to ensure timely completion; correct batch production work as it fails or comes to an unsatisfactory conclusion Log problems and place calls to staff, management and vendors to address issues, including escalation of issues Perform system-wide Initial Program Loads (IPLs) and reboot systems as required to restart failed or downed computer systems; ensure startup parameters and functions are correct. Pertinent knowledge, abilities, and/or training * IBM Mainframe Environment zOS, TSO, ISPF, CICS * Knowledge of IBM AS/400 iSeries * Midrange Enterprise Systems - HP/UX IBM/AIX * Knowledge of Database Systems, IBM DB2, Oracle * Knowledge of Windows 200X/201X Servers * Performance Monitor Systems, SolarWinds Netman, Mainview, CA, etc * Apply ITIL Best Practices for Incident, Problem, Change and Asset Management Three (3) years' of experience in 24x7x365 Large Scale Data Center Operations Environment preferred Or equivalent combination of education and experience Associate's Degree (AA) Information Systems / Computer Science required Bachelor's Degree in Arts/Sciences (BA/BS) Information Systems / Computer Science preferred


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Last Updated on: February 23, 2018
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