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FT Assistant Customer Service Manager - Food Lion - Food Lion, LLC Burlington, NC

FT Assistant Customer Service Manager - Food Lion - Food Lion, LLC Burlington, NC

Ad id: 1501180812131335
Views: 1
Date listed 1 month ago
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Job Title: FT Assistant Customer Service Manager - Food Lion Job Location: Primary Purpose: Assist the Customer Service Manager to manage customer service on the Front End to achieve business goals while fostering an environment that produces high levels of customer and associate satisfaction. Operate the Front End according to Front End Standard Practice and in compliance with policies, security measures and regulations of Food Lion. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices. Duties and Responsibilities: * Provide leadership and motivation within the store to promote a culture reflective of Food Lion\'s * Guiding Principles, Our Values, Vision and Count on Me behaviors * Smiles and serves as a model for customer service and other vital behaviors and instills this value in all associates * Manages the Front End during designated hours a minimum of three days a week per Standard Practice guidelines * Supervise the performance of all duties and responsibilities of all Front End Associates as it relates to our Count on me behaviors in the absence of the Customer Service Manager * Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service while maintaining service standards * Manages and achieves Food Lion service standards as delegated by the Customer Service Manager * Maintains an efficient and productive Front End operation * Train and develop Office Assistants and Cashiers * Provides recognition of accomplishments and offers coaching when necessary as it relates to achieving customer satisfaction, cash control and office functions using the associate tracking forms * Support the achievement of budgeted financial and operating results for the Front End * Follows up on training necessary to comply with regulations and policy as noted in Company Policies and the Standard Practice Manual * Ensures Front End schedules are written to provide extraordinary customer service at all times, especially during peak sales hours, break times, lunches, special events and holidays per standard practice guidelines * Maintains a total understanding of Front End Standard Practices * Ensures all store office functions are completed accurately and on time using the accounting packet and communicates all cash variances to the Customer Service Manager * Researches over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, reports updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary * Understands and follows Food Safety and Workplace Safety policies and procedures * Ensures that all advertising and sales promotion materials applicable to the Front End are properly utilized * Observes and corrects all unsafe conditions that could cause associate or customer accidents (e.g. broken equipment or fixtures, cases stacked improperly, refrigeration cases leaking, etc.) * Reports all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty * Cooperates to the fullest extent with the Customer Service Manager in promoting increased sales and maintaining good associate relations within the store * Ensuring compliance with local, state and federal regulations Adhere to all company guidelines, policies and standard practices * Ensures all Front End associates operate registers and serve customers in accordance with established policies and procedures * Maintains proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions * Maintains all register and Front End equipment and places service calls in an efficient manner which doesn\'t stall the execution of delivering a fast and easy check out experience in the absence of the Customer Service Manager * Successfully complete Computer Based Training (CBT) and Training Aid courses * Must be able to meet the physical requirements of the position, with or without reasonable accommodations Perform all other duties and projects as assigned Requirements Qualifications: * High school graduate or equivalent preferred * Ability to lead and direct others * Excellent interpersonal, organizational, communication and customer service skills * Good understanding of store operations preferred * Must meet minimum age requirements to perform specific job functions Physical Requirements: * Ability to use computers and other communication systems required to perform job functions * Ability to push or pull up to 2000 pounds using a pallet jack Perform repetitive hand and arm motions * Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion * Pull or push up to 75 lbs. on occasion * Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners * Stand 100% of the time with frequently walking short distances * Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator * Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level * Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time * Have sufficient visual ability to check ID cards, checks, invoices and other written documents Apply On-lineApply On-lineSDL2017 Associated topics: customer service manager, gerente de servicio, guide, guidance, lead, management experience, product support, review, senior, team managerSource:

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Last Updated on: February 19, 2018
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