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Senior Installation and Service Technician - Multifeeder Technology, Inc white bear lake, minnesota

Senior Installation and Service Technician - Multifeeder Technology, Inc white bear lake, minnesota

Ad id: 1909170297608276
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Job Description:/h3:
SUMMARY: This role of Senior Installation and Service Technician consists of travel to customer sites for the installation and servicing of Multifeeder high technology products, Site Acceptance Tests, as well as planning and coordinating such service for self and others. This key position requires on:site effectiveness, superb customer facing communication skills, schedule flexibility, good ability to train others, high level electromechanical problem solving skills, and strong
planning/coordinating skills.
OUR COMPANY: Multifeeder Technology is the 1 designer and manufacturer of high performance automation equipment for the packaging, printing, pharmaceutical, and food industries. If you consider your next career step an adventure, want to work in a high energy manufacturing environment, be on a team with incredibly creative people, consider yourself a highly motivated road warrior, like being recognized and rewarded for your technical contributions building industry dominating automation solutions that improve lives for really cool customers : apply today.
:Domestic and international travel up to 50 overall.
:Flexible schedule mentality to allow changes in trip duration :as needed: to complete installation, field service, and customer training.
:Respond to customer requests to schedule installation, field service, and customer training in a timely manner (including trips with short notice).
:Issue quotes to customers as requested.
:Coordinate timing of travel activities with Project Manager
:Make all necessary travel arrangements for self and others
:Combine multiple Field Service calls into a single trip by planning ahead and contacting other customers in the area to see if they want service during your travel there.
:Track and report all service activities via scheduling software.
:Prepare for each trip to ensure success (tools, parts, travel details, equipment knowledge, etc.)
:Installation, field service, and customer training
:Apply technical skills to install and run equipment on site.
:Overcome difficulties and solve problems on site.
:Maintain a professional can do demeanor in front of customer at all times.
:Present field service product solutions and gain customer commitment during field trips and from main office.
:Build and maintain customer relationships.
Education and/or Experience:
:Both functional and hands on knowledge of high performance automation equipment.
:Excellent electro:mechanical diagnostic and troubleshooting.
:Ability to properly utilize hand, electric, and pneumatic tooling in a safe and effective manner.
:2 year Vo Tech or Trade School degree. 4 year degree a plus.
:Ability to fasten pneumatic and hydraulic lines, electrical fixtures, and attachments required to integrate accessories to larger system.
:5 or more years of field service and training experience.
:3 or more years of planning and documentation experience.
:1 or more years of sales experience.
:Must also possess a valid Drivers license and passport.
:Integrity: do the right thing, rational, ethical, trustworthy, honest
:Engaged: determined, hardworking, dedicated, driven, organized, resilient, focused, and continuous improvement
:Innovative: creative, imaginative, visionary, intelligent, competent
:Team Player: collaborative, great communicator, motivator, positive outlook, fun, respectful, compassionate maturity, for greater good of company, admits mistakes, decisive, and ensures job completion
:Customer Collaborative: effective and creative in providing customer sale and service solutions while enhancing partner relationships
HOME BASE: Located in historic White Bear Lake Minnesota, Multifeeder Technology rewards excellence with highly competitive compensation and benefits, and offers a stimulating, progressive work environment in which you can grow your skills and advance your professional


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Last Updated on: January 21, 2018
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