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Customer ServiceCall Center Representative - Colorado Springs

Customer ServiceCall Center Representative - Colorado Springs

Ad id: 1711176755413608
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Firstsource Now Seeking Healthcare Customer Service Professionals!!Want to Earn Extra Holiday Money? Training Classes Every Monday in November! Here\'s your opportunity to join a global leader in HR excellence as one of our energetic call center reps. Self-starters with strong communication, computer and problem-solving skills are needed immediately. Bi-lingual Spanish, healthcare or call center experience are preferred. Now is the time to learn more about how your outstanding people skills translate into success, recognition and generous rewards such as: Up to $12/per hour Flexible shifts: Monday - Friday Discounts on phone bills & auto/home/renter\'s insurance Paid training Work-out facility & showers Employee Raffles with VERY cool prizes (TVs, iPads, appliances and even power tools!) Primary Responsibilities Receive inbound customer care phone calls. Listen actively and establish rapport. Quickly understand and analyze customer needs and use computer based software to properly service the customer needs. Provide an exceptional customer service experience. Respond with empathy to complaints and concerns from members. Initiate contact to obtain information relevant to the concern or inquiry as needed and follow-up as necessary to ensure that no tasks slip through the cracks. Be open and receptive to feedback, and be willing to change behavior to improve performance. Contribute ideas and recommendations for improvements to the department and company. Maintain service and product knowledge. Adhere to compliance regulations and security policies. JOB REQUIREMENTS Required Knowledge & Skills Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice) Extremely customer-focused; positive, professional attitude Willingness to learn and to take on new challenges. Intelligent, self-motivated, quick learner and flexible. Demonstrate analytical and problem-solving skills. Ability to effectively interact with co-workers at all levels of the organization. Strong skills with personal computers and Microsoft; Minimum typing speed = 30wpm. Demonstrate strong reading comprehension and writing skills. Experience and Training Guidelines High School Diploma or GED required. 6 months customer service experience, demonstrating superior performance and consistent attendance. Call center experience a plus, but not required. Firstsource Group USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. USA TODAY. Category: , Keywords: Customer Service Representative0Source:

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Last Updated on: February 24, 2018
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