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IT Support Specialist - Atlanta

IT Support Specialist - Atlanta

Ad id: 2011177288575671
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Job Description We are seeking an Team oriented individual to join our team! You will serve primarily as the first level of contact for the Helpdesk support team providing first level diagnostics and problem resolution on company equipment. Teamwork is what we are about , there are no Junior or Senior positions because for us to be an effective team we all are equals and if you enjoy a fun team collaboration environment and have the necessary skill-set to perform this job then you might be the right candidate but please see below details: Responsibilities: Provide Helpdesk support to internal users with issues related to computer systems, software, hardware, phones and mobile phones Resolve issues for users via phone, in person, or electronically using available remote support tools Recommend hardware and software improvements to maintain an efficient level of equipment/software inventory Install, modify, and repair computer hardware and software, including voice After-hours on-call support rotation Accurately log issues and solutions in accordance to company SLAs Other duties may be added and or assigned as needed Working hours 09:00 - 18:00 Qualifications: Experienced Windows PC, server, Office 3+ years experience in IT and customer service, with Window/Mac environment Active Directory maintenance and Exchange knowledge Strong customer service, team collaboration, and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users Company Description We are an International Freight Forwarding company, our team supports the software and hardware for this industry so you will be dealing with internal users on a daily basis. We fix anything that users can break, we make better of what we have by using team work because this team is my 2nd family and we are looking for another brother/sister to join this family to do what they enjoy doing and that is fixing and helping people.Source:

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Last Updated on: February 23, 2018
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