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HR Specialist Customer Service for Southern Company Services in - Atlanta

HR Specialist Customer Service for Southern Company Services in - Atlanta


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**HR Specialist (Customer Service) for Southern Company Services in Atlanta** **Description** **HR Specialist for Southern Company Services** **Work Location: 30 Ivan Allen Jr. Blvd., Atlanta, GA** **Candidate must live within a reasonable commuting distance to Metro Atlanta area OR be willing to immediately relocate at their own expense.** **No relocation assistance is available** **.** **JOB SUMMARY** The HR Service Center provides an array of transactional and administrative HR services for executives, managers, employees, retirees, and vendors. The HR Specialists work closely together to answer, research, and respond to inquiries primarily received through direct phone contact as well as email, chat, regular mail and fax. Responsibilities include health and welfare plan support, interpretation of policies and procedures, support of all HR technologies, process HR transactions in PeopleSoft (SHIPS), tuition reimbursement program administration, employee learning administration, managing personnel files and responding to legal requests. **JOB REQUIREMENTS** + Successful completion of the EEI Clerical Aptitude Test (SASS) + Bachelor's degree preferred + Experience in call center or service center environment + Ability to work proficiently in HR Systems and software (PeopleSoft/SHIPS, Case Management System, and Microsoft Office) + Must possess excellent organizational skills with the ability to organize data and facts with strong attention to detail and have the ability to handle a high pressure/high stress environment. + Excellent interpersonal and communications skills with the ability to convey information in a manner that is compelling and convincing + Ability to develop creditability and trust within a short period of time with customers, partners and peers + Manage multiple high profile initiatives simultaneously without loss of composure while continuing to fulfill other job-related tasks + Ability to handle multiple priorities simultaneously on work that is complex and varied in nature without sacrificing quality + Ability to perform routine repetitive tasks while maintaining superior quality + Ability to work cohesively in a team environment + Possess excellent phone etiquette **JOB RESPONSIBILITIES** + Interpret and answer inbound customer inquiries by researching information from various data repositories and determining appropriate response + Perform transactions in multiple HR systems, retrieve answers from various sources and document requests in the Case Management System + Process PeopleSoft transactions including hires, rehires, promotions, transfers, system transfers, tuition reimbursement, education acceptance and update employee training records + Process any other PeopleSoft transaction request received by the Service Center + Run PeopleSoft standard and ad hoc reports as requested + Provide advocacy support to employees regarding company sponsored benefit plans + Utilize Case Management system to document actions/information and /or store documentation supporting PeopleSoft (SHIPS) transactions + Research, analyze and resolve data issues and make corrections as needed + Provide support and PeopleSoft (SHIPS) navigation assistance to users in the field With 4.5 million customers and more than 46,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast through its subsidiaries. A leading US producer of clean, safe, reliable and affordable electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for energy innovation, excellent customer service, high reliability and retail electric prices that are below the national average. Southern Company and its subsidiaries are leading the nation's nuclear renaissance through the construction of the first new nuclear units to be built in a generation of Americans and are demonstrating their commitment to energy innovation through the development of a state-of-the-art coal gasification plant. Southern Company has been recognized by the US Department of Defense and GI Jobs magazine as a top military employer and listed by DiversityInc as a top company for Blacks. The company received the 2012 Edison Award from the Edison Electric Institute for its leadership in new nuclear development, was named Electric Light & Power magazine's Utility of the Year for 2012 and is continually ranked among the top utilities in Fortune's annual _World's Most Admired Electric and Gas Utility_ rankings. Visit our website at **Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.** **Job Level:** Individual Contributor **Primary Location:** Georgia-Metro Atlanta-Atlanta **Operating Company:** Southern Company Services **Travel (Up to ):** No **Union Covered:** No **Work Location(s):** Southern Company Headquarters - 30 Ivan Allen Jr. Blvd. NW (30ATLANTA) 30 Ivan Allen Jr. Blvd. NW Atlanta, 30308 **Req ID:** SCS2006381

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Last Updated on: February 26, 2018
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